FAQ

Which phones do your cases fit?

Tough cases fit every iPhone 15, 16 and 17 model, iPhone 18 Pro and 18 Pro Max, 13 Samsung Galaxy models from the S24 to the S26 series, and Google Pixel 10, 10 Pro, 10 Pro XL, 10a, 11, 11 Pro and 11 Pro XL. MagSafe cases are for iPhone; magnetic cases are for Galaxy S24, S25 and S26 models and Pixel. Each product page lists the exact models it is available for. Pick yours in the model selector before adding to cart.

Which AirPods do your AirPods cases fit?

AirPods 1/2, 3, 4 and 5, and AirPods Pro, Pro 2 and Pro 3. Choose your model on the product page.

What is the difference between Tough, MagSafe and Magnetic cases?

All three are dual-layer tough cases with a raised bezel. MagSafe cases add built-in MagSafe-compatible magnets for iPhone. Magnetic cases add a built-in magnetic ring for Samsung Galaxy and Google Pixel, so they work with magnetic chargers and accessories. If you use magnetic accessories, choose MagSafe (iPhone) or Magnetic (Galaxy and Pixel).

Will the magnetic wallet work with my phone?

The wallet snaps onto MagSafe iPhones and onto our MagSafe and magnetic cases. It has a built-in kickstand for portrait or landscape viewing and rotates 360° on the magnet.

When will my order ship?

Orders are dispatched within 1–3 business days after payment is confirmed. Delivery time after dispatch depends on where you are; estimates by region are in our shipping policy.

Where do you ship, and what does it cost?

We ship worldwide to the countries listed at checkout. Shipping costs depend on your address and order and are shown at checkout before you pay.

Will I pay customs or import fees?

Orders delivered within the European Union ship from the EU, so there are no customs duties. VAT is shown at checkout where it applies. Outside the EU, including the UK, Switzerland, Norway, the USA and Canada, your country may charge import duties or taxes. Unless they are shown at checkout, they are paid by the customer.

How do I track my order?

We email you a tracking link when your order ships. Updates can take a day or two to appear. If your tracking has not moved for 7 days, contact us.

Can I return or exchange my order?

You can return any unused item in its original packaging within 14 days of receiving it, for any reason. To change the design or model, return the original and place a new order. Damaged, faulty or misprinted items are replaced or refunded free of charge if you contact us within 30 days. Full details: return and refund policy.